This practical and highly interactive communicate with impact workshop is designed to enable you to consider the core purpose, intent and outcomes required from business communications.
When considering those outcomes you will identify and select the most appropriate from a range of influencing techniques that
in the context of your communication, whether it is a negotiation, a meeting or a presentation, enables you to influence your stakeholders, minimize conflict and ensure your message has the required impact.
However, constructing and delivering the message is only part of the process and takes no account of how the message is being received. So, whether your message is intended for a group or an individual it is a two way process and therefore we will explore essential business communication competencies from a variety of perspectives including, barriers to self perception and recognition of the perception of others, and the process of unconscious bias and how it impacts your communications.
Duration: 3 Days
You should come along to the workshop with 2 scenarios where you need to communicate with impact
- Scenario 1 – delivering a message at a meeting that requires a change that will impact a group of individuals who are present at the meeting.
- Scenario 2 – delivering balanced feedback a scenario where you will provide a mix of developmental (room to improve) and positive feedback to an individual at work.
During the 3-day workshop you will begin to develop the following business critical competencies:
- Identify the objective of the message and what actions are required of its recipient
- Construct and deliver messages that are clear and unambiguous Ensure intentional communication is goal directed and control accidental or unintentional meta communication
- Recognise and manage perceptual distortion in communications
- Recognise and act upon reactions to your message and identify clues to dominant feelings
- Identify barriers to self perception and the perception of others Psychological and cultural factors in perceptual errors
- Control your unconscious bias and how bias creates self fulfilling prophecies
- Demonstrate techniques to help you to reduce the impact of unconscious bias in your role
- Anticipate, and influence behaviour associated with work styles and preferences
- Provide unbiased and balanced developmental feedback
- Flex your style and influence polar opposites
- Identify the roles of power and influence in communications
- Demonstrate the skills of focusing your audience quickly on common purpose and results
- Presenting ideas/opinions assertively using the PROVE model.
Communicate with Impact Content
The core purpose and content of communications
- Identifying the purpose of your communication and selecting the method that supports that purpose
- Enhancing verbal, Para-verbal and non verbal communications to add impact to your message
- The role of filters in communication…what you said wasn’t what I heard
- Exploring the five levels of listening
Exploring the impact of unconscious bias on our communications
- What does unconscious bias look like in practice?
- What’s the impact of unconscious bias?
- Recognising your own unconscious bias and the risks of acting on it instinctively.
- Are your message leaking unconscious bias? Exploring micro messages, micro inequities and micro affirmations
Interpreting body language
- Silent movies activity
- Identifying emotions being conveyed via non verbal channels
- Listening levels and listening for the bass line
- Responding to what is being conveyed
- How groups and individuals respond to feedback
- The impact of future orientated developmental feedback in contrast to traditional performance feedback
- What drives your feedback? Providing feedback The providers intentions play an enormous part in the perceived value – are your intentions positive?
- Practice session using the AID Model
- Presenting Ideas
- Presenting ideas/opinions assertively using the PROVE model
- Asking questions to find out what is most important to the other party.
- Framing your proposal so it is more about them than you.
- Managing objections – framework for handling conflict
Avoiding conflict in communications
- Perceptual distortion and the information we attend to
- The culprit activity
- Johari and the third eye of invisible traits – how others see you
- The ladder of inference and how it impacts communication.
- Analysing working styles and communication preferences.
- The importance of timing when communicating messages •
- Six thinking hats: recognising thinking styles and tailoring communication to accommodate a range of styles
Your turn to structure a message to get the impact you require
This session is aimed at perfecting your communicate with impact message:
- Structuring a message and clarifying expectations.
- What should your opening statement announce?
- What’s in it for the Audience? Why should I be interested?
- Memorable messages and the rule of three
- Presenting your rationale for this approach