Problem Solving and Decision Making Training Course

Managing Myself Training Course

Duration - 1 Day

Introduction

Recognise This Behaviour?

Maybe Today - Maybe Not!

You keep putting it off, moving it aside, and reassigning it to the bottom of the pile. It nags you. It bugs you to the point of frustration. You' put it off until the last minute, and then have to do it anyway. Stop procrastinating and start doing! Don’t put off this opportunity to learn how to overcome your hesitation and make smarter critical decisions

Now … Make an Effective Decision!

Course Aim

The effective manager must be able to manage complex issues and difficult decisions. This Programme will deliver a Toolkit of techniques that are applicable in virtually every problem solving and decision making situation that you will encounter in your management role

Learning Objectives

You will learn valuable techniques and methodologies to expand your critical thinking ability
You will know how to accurately define a problem
You will be sure you are working on the problem itself - and not the symptoms
You will “Mind the Gap” or the common pitfalls encountered when problem solving
Recognise whole brain thinking
Work through the steps of problem solving and decision making
Recognise the need to consult and involve others in the process
Share information to achieve the desired outcomes
Suggest alternative ways to generate solutions
Adopt a more creative approach
Utilise appropriate and useful techniques such as Mind Mapping ©, Brainstorming, Ishikawa Diagrams, Lateral Thinking Techniques, Evaluation Techniques, SWOT analyses
Overcome barriers to effective problem solving and utilise group problem solving techniques
You will sell credible solutions to stakeholders
You will utilize all of your intelligences in the decision making process

Method & Approach

The programme will be highly participative and consist of tutor input, group discussion, group activities, case study, self analysis questionnaires, examination of personal case study, action planning and experiential learning to allow participants to practice their skills, knowledge and understanding. The programme will conclude with all learners preparing their own personal action plans to transfer the learning back to the workplace. Programmes can be adapted to meet individual organisational requirements.

Course Content

Gathering Evidence - Heart or Mind Strategy?
An understanding of a variety of approaches to effectively collecting information. How your emotions can influence your reactions
Understanding Thinking Patterns
Do you go towards à or Away from ß Your Goal?
The Way We See the Problem
Avoiding Positive/Negative Generalization
Making Decisions - Your Experience of Yesterday
What did you learn then to apply to today or tomorrow?
The Decision Making Model
Apply the Six Step Approach
A Toolkit of Techniques - Weighting Criteria, PROVE, Brainstorming, Mind Mapping, New Shoes, SWOT,
Mind the Gap! - Traps to avoid! The Anchoring Trap. The Status Quo Trap, The Sunk Cost Trap, The Confirming Evidence Trap, The Framing Trap, The recent Event Trap. Lateral Thinking, Reversal, Pareto Analysis, Force Field Analysis, Six Hats
Creative and Innovative Decision Making What is a catawompus? How your brain works. Using VHF! Create positive neural pathways. Use multiple intelligences - everyone’s a genius!
Make an Informed Decision and Sell It!
The quickest route to market! - What are the power and influence sources in your organisation?