Managing and Improving Performance Training Course
Appraising Performance Training Course
Duration: 2 Days
Introduction
The performance appraisal is one of the most important ways an organisation can ensure the continued best performance practices of its employees and promote their future development .
There are 3 reasons for ineffective performance management systems
- Inadequate process 5%
- Employee perception of their role in the process 35%
- Manager’s ability to manage the process 60%
This workshop will promote best practice and develop skills to enable efficient contribution of managers and employees in an effective process for appraising performance.
Course Aim
To enable development of a range of skills to assist others to achieve satisfactory standards of performance
Learning Objectives
You will:
- Understand the benefits of performance appraisal reviews to the organisations, managers and staff and the principles and process of performance reviews.
- Be familiar with the documentation and prepare for performance appraisal interviews to gain maximum benefit for both interviewer and individual.
- Have the skills and techniques to conduct motivational and directional performance appraisal reviews
Method & Approach
An interactive event that provides numerous opportunity for transfer of learning through a variety of methods.
Prerequisites
Delegates should be responsible for appraising and agreeing performance standards with others, if possible delegates should bring job descriptions, role profiles or competency indicators to enable standards of performance and KPI’s to be identified and analysed during the development event.
Training Course Content
Training Course content includes:
Day One
- The Principles of Performance Development Reviews
- Objectives
- What we are trying to achieve
- The review process
- The purpose and benefits of appraisal
- Planning the interview
- Creating a positive climate for appraisal
- The appraisee’s view
- Self appraisal -the benefits
- Performance management – what is it?
- Identifying performance measures
- What does good performance look like?
- A little Job analysis
- Continuous assessment - maintaining the standards
- Reviewing roles
- Using job descriptions and competency frameworks
- Standards of performance, roles and business needs
- Establishing acceptable standards of performance
- What are key result areas?
- Recognising performance that is focused on objectives
Day Two
- The Performance Review Discussion
- Preparation
- What I want to achieve
- Documentation preparation
- The environment
- What long term plans do I have for the individual? What assumptions am I making about the individual?
- What preparation is needed by the appraisee?
- Developing Key skills - Asking effective questions Formulating focus and context questions
- Using the key word techniques
- Listening skills developing an active listening process
- Recognizing appraise needs, wants aspirations and motivation
- Observing non-verbal clues.
- Summarising and seeking clarification
- Taking notes and processing information
- Setting targets
- Reviewing Performance
- What have they done well
- Areas for improvement
- Feedback skills – EEC Model & The feedback sandwich
- Identifying strengths and limitations
- Agreeing goals and objectives
- Turning constructive discussions into S.M.A.R.T. objectives
- Aligning individual and organisational needs, recognising obstacles to employee motivation
- Common pitfalls in appraisal
- The defensive appraise
- How does this relate to my pay?
- The high flyer
- Managing potential performance problems
- The appraisal system
- Your appraisal system
- The process
- The documentation
- Drawing up a development plan
- The follow up procedure
