Managing Myself Training Course

Effective Communication Skills Training Course

Duration: 2 Days

Introduction

Effective Communication takes real skill. These communication skills have to be developed, practiced and added to on an on-going basis. They are the heart of interpersonal skills and the greater your awareness of how it all works, the more effective your communication will be.

If you wish to develop powerful communication strategies and tools, this information packed training course will explore many factors, skills and tools of becoming an outstanding communicator. From interpersonal communications, to influencing larger groups during negotiations, and meetings, you will be exposed to dozens of ways to dramatically improve your communications effectiveness.

Course Aim

The quality of the communication dictates the response you get! This training course aims to help you to understand effective communication, and then show you how to communicate your message in the best possible way. Communicating effectively is essential to ensure messages are clear, understood, and have a positive impact. The training course provides participants with practical strategies, which they can use both personally and professionally. It is ideal for anyone who needs to communicate more persuasively and effectively via the phone, email or face to face

Learning Objectives

During this training course you will develop skills that with practice will enable you to:

Assess and understand the positive and limited aspects of using your preferred communication style
Analyse and overcome blocks to fuller interpersonal effectiveness
Communicate to a greater level of effectiveness to produce positive outcomes
Understanding the role of memory and how it affects or ability to remember messages
Recognising the importance of timing when communicating messages
Understanding the roles of power and influence in communications
How to maximize ownership and commitment to your message
Develop communication techniques that influence and engage people

Method & Approach

The programme will be highly participative and consist of tutor input, group discussion, case study and interactive activities. Participants will receive constructive feedback to allow them to improve their natural ability to communicate with confidence. The programme will conclude with all learners preparing their own personal action plans to transfer the learning back to the workplace.

Training Course Content

Training Course content includes:

Day One

Identifying the core purpose and content of communications
Recognising the barriers to effective communications
The use of all the senses in communication
Effective questioning techniques
There is more to listening than you might have heard!
Word Power - How to use different styles and patterns of language
Structuring your message and clarifying expectations
Recognising the importance of timing when communicating messages

Day Two

Engaging others – establishing a dialogue that demands a response
Understanding the role of memory and how it affects message retention
Understanding the roles of power and influence in communications
Developing communication techniques that influence and engage people
How to maximize ownership and commitment to your message
How to create rapport and positive use of body language
Understanding the effect of beliefs and values within communication
Personal strategy development to make a positive difference to your communications