Building a Knowledge Driven Organisation

Managing the Future Training Course

Duration: 3 Days

A little knowledge that acts is worth infinitely more than much knowledge that is idle

Knowledge Management is a key concept framework for organisations that wish to achieve higher levels of cohesion and performance. It develops from the idea that all action is determined by decisions and that the quality of decision making is a direct function of the knowledge that is applied to it. Knowledge management is the broad term to describe a wide range of initiatives that help managers to understand and improve the application of knowledge to decisions.

Knowledge Management can be described as 'enhancing our capacity to act'.

Fundamentally, knowledge management is about applying the collective knowledge of the entire workforce to achieve specific organisational goals. The aim of knowledge management is not necessarily to manage all knowledge, just the knowledge that is most important to the organisation.

Course Aim

The knowledge you will take from this seminar:

This seminar will give you an understanding of what knowledge management is, and an opportunity to explore the activity of managing knowledge from different perspectives, providing you with conceptual frameworks and models, practical management tools and guidelines

Perhaps most importantly it will encourage you to respond positively to the opportunity and the challenge represented by this subject.

Learning Objectives

By the end of the three day workshop, you will have acquired the collective knowledge to:

Analyse and develop individual and organisational knowledge management capabilities
Conduct analysis that identify essential competencies and competence, required of a knowledge worker
Identify obstacles to the capture of ideas and the implementation of good ones:
Inherit a toolkit of techniques to encourage knowledge sharing

Method and Approach

The Workshop

The course will be very interactive, placing emphasis on applying ideas and techniques discussed to situations in your organisation. Case studies will also help relate theory to its application in the real business world. Exercises, group activities and discussions will support the learning process.

Post Workshop (If required)

With individual coaching and support participants will develop confidence to transfer their learning and skills to the workplace.

Content of the Workshop

Day One

We are Drowning in Information, but Starved of Knowledge

What do we know about knowledge management?
The sum of our market value = tangible & intangible assets
Identifying the strengths in your organisation amongst intangible assets
Tacit & explicit knowledge
Eliciting tacit knowledge the AFT method
The knowledge worker – assess your status as a knowledge worker
The 6 C’s of Knowledge Management (Capability, Codification, Connecting, Capturing, Co-creating, Converting)
The six forms of knowledge
Analysis - Does your organisation have a knowledge management culture?
Microsoft case study – how Microsoft developed a knowledge management culture.

Day Two

It’s not just what you know; it’s knowing what to do with it!

Where is the knowledge?
A competency based approach
What do people have to do to be effective in various aspects of their jobs
What helps and hinders knowledge sharing?
Collecting information - Actions S kills K nowledge A ttitude B ehaviours E motions.
Critical incident analysis
Personal profiling
Comparative analysis
Behavioural criteria – communication skills
Categorical, Unsaid, Possible, Routine, Complex (CUP) sources

Day Three

Not everything you count counts and not everything that counts is counted

Knowledge transfer methods
Mapping the invisible workplace
Where are the invisible blocks to knowledge sharing
Mapping stakeholder relationships
Learning histories
Johari and awareness
Single and double loop knowledge management
Systemic analysis
Capturing collective brainpower
Action planning – identify, confront and plan to convert knowledge into action