Influencing Skills Training Course

Managing Others Training Course

Duration: 1 Day

Introduction

What ever the arena you work in influencing others is about having the confidence and willingness to use yourself to make things happen. Influencing people is about developing the ability to work a dynamic environment with professionalism, whether it’s with a large group or over the phone. By working a dynamic we mean using everything at your disposal both verbal and non verbal communication to create the impact you want.

Course Aim

Influencing skills are regarded as vital to the overall effectiveness of organisations. Many people are required to work on projects where line authority is not always present. Now, more than ever, individuals need to be able to persuade colleagues, customers and suppliers using sound arguments rather than status and manipulation. Equally, in such competitive times, individuals need to feel confident in themselves and what they can contribute.
In addition, the ability to work in teams and to build enthusiasm amongst colleagues is essential as demands for flexibility and adaptability increase.

This programme aims to equip managers at all levels with skills that will help them adapt their behaviour to influence positively in different situations they encounter .

Learning Objectives:

As a result of attending this course you will:

Have understood and analysed their own methods of influencing people
Gain an understanding of a range of influence behaviours and their impact
Identified the benefits of effective influencing for the organisation and for them personally
Explored how to gain commitment without using position or status
Practised positive influence behaviours and identified those that they wish to develop further
Identified how they might apply positive influence behaviours to specific work based scenarios

Method & Approach

The course is highly interactive with a structured approach and a lively pace. It includes a range of role plays and group discussions aimed at changing opinion and avoiding conflict through positive influence

Course Content

Making sense of the “dark side” of influence
Exploring the “bright side” of influence
The “value set” underpinning effective and long lasting influence
Personal influence profiles
Assertive behaviour skills including asking for what you want
Supportive behaviour skills including active listening
“Fusion” behaviour skills including inspiring people
Giving and receiving feedback
Consolidation role-plays and exercises
Self select learning opportunities
Exploring personal drivers and motives
Saying “No” without ever using the “N” word and delivering “bad news”
Bringing about change in your culture through influence – What’s in it for them?
The end of the beginning!