Managing Others Training Course
Assertive Behaviour Training Course
Duration: 2 Days
Introduction
There you go again – you’ve just said yes to something you know you should have said no to. How did it happen this time?
We can all benefit from an increased awareness of the way we interact with others and the effect of what we say and do. In a healthy and professional workplace we need to be able to negotiate clear boundaries around work demands and pressures and this requires assertive behaviours and positive influence
Course Aim(s)
This workshop is ideally placed for those people who would like to be more assertive with their team members, their colleagues who are in the same peer groups and their senior managers alike. It will address your concerns about not being liked and offending others and enable you to set effective goals, perfect the art of saying no, and remain professional when pressed by other people.
Course Objectives
By the end of this course delegates will be able to:
- Define the differences between aggressive, assertive and passive/submissive behaviour
- List the blocks to being assertive and how to overcome them
- Self-limiting beliefs and negative self-talk that get in the way of being confident and assertive
- Understand Transactional Analysis – Recognise who has the power
- Build rapport with difficult people
- Display intuitive listening skills to build better relationships
- Construct more effective questions to avoid making incorrect assumptions
- Display how to make requests, say “no” and retain respect
Method and Approach
Pre-workshop
A pre workshop questionnaire will enable delegates to analyse and understand how they, as a member of a work group or team, contribute to and control the effectiveness of the flow of information between themselves and others.
It is an assessment of the basic interpersonal style, used in maintaining relationships with other people at work.
There are two parts - Self-Perception & Observer’s Perception allowing 360 feedback to be gathered from peers and seniors.
The Workshop
A highly interactive workshop which utilises business simulations and practical activities. self assessment, facilitated learning, coaching and personal feedback
Course Content
Day One
- Assess current levels of assertiveness – both at work and in personal situations
- Explore areas for improvement
- Define aggressive, submissive/passive and assertive behaviour
- Explore any negative or limiting beliefs that may be underpinning a low self esteem
- Turn unwanted behaviours into assets and strengths
- Review of a past experience when it was difficult to be assertive
- Blocks to being assertive and how to overcome them
- Your rights as a human being and how they can be forgotten in difficult situations
- The assertive attitude and how it manifests in body language and voice
- The assertive sentence, incorporating the power of positive language to assist compromise. The “Yes” set and the broken record technique
- Different ways of speaking to others: the Parent, the Child and the Adult voice
Day Two
- Dealing with difficult people – special rapport building techniques to win them over
- Recognising and understanding there are no difficult people but only difficult behaviours
- Isolating difficult behaviours
- How to deal with other people’s anger and avoid getting angry yourself.
- Predicting the way that other people like to be dealt with
- The skill of adapting your behaviour to get other people on your side
- Recognising when a relationship is under strain & Creating effective working relationships with others at work
- How to come forward to repair a relationship
- The skill of helping others to see how they are damaging a work relationship
- Giving friendly feedback to colleagues to avoid future misunderstandings or conflict
- Intuitive listening (listening between the words) to build better relationships
- Questioning skills, and how assumptions can wrongly guide questions
- How assertive are you with yourself?
- Discovering your personal influencing style and how it may be making you your own worst enemy
- Adapting your style to achieve a positive outcome
- “No-one upsets me unless I allow it” – how to set and trigger ‘anchors’ to access inner emotional resources.
- Review of ‘difficult people’ situations and how they will be dealt with in the future
- Skills practice sessions – throughout the day, delegates will
be given the opportunity to put theory into practice by undertaking mini
skills practice sessions. Here they will be divided into smaller groups
and given the chance to practice heir language, body language, attitude
and behaviours in a safe environment
